Kinkri Return & Refund Policy

Last Updated: 05.08.2026

At Kinkri, we take great care in sourcing, packing, and delivering our products. As Kinkri deals primarily in food and other perishable products, returns are accepted only in limited circumstances to ensure product quality, hygiene, and food safety.

1. Eligible Returns

Returns or replacements will be considered only if:
• You received an incorrect product.
• The product was damaged during transit.
• The product arrived leaking or otherwise damaged.
• The product was expired at the time of delivery or has a verified manufacturing defect.

2. Non-Returnable Items

For hygiene and food safety reasons, we do not accept returns for:
• Opened or partially consumed products.
• Products damaged after delivery due to customer handling.
• Products where the original packaging has been tampered with after delivery.
• Orders placed incorrectly by the customer.
• Taste preferences or personal dislikes.

3. Reporting an Issue

Notify us within 24 hours of delivery. Please include your order number, clear photographs of the product, photographs of the outer packaging, and a brief description of the issue. Products should not be discarded until the claim has been reviewed, as additional information may be requested. Requests received after this period may not be eligible for review.

4. Refund Process

After verification, Kinkri may, at its sole discretion, provide a replacement, store credit, or refund to the original payment method. Approved refunds are generally processed within 5–7 business days. The time taken for the amount to reflect depends on your bank or payment provider.

5. Order Cancellation

Orders may be cancelled only before they are packed or dispatched. Once an order has been shipped, cancellation requests cannot be accepted.

6. Failed Deliveries

If an order is returned due to an incorrect shipping address, customer unavailability, or refusal to accept the package, Kinkri reserves the right to deduct applicable shipping charges before processing any eligible refund.

7. Quality Assurance

Every product is carefully inspected before dispatch. If you believe a product has a manufacturing or quality issue, contact us immediately with supporting photographs so our quality team can investigate.

8. Claim Review

Kinkri reserves the right to decline any return or refund request if sufficient evidence is not provided or if the claim does not meet the conditions outlined in this policy.

9. Consumer Rights

This policy does not affect any statutory rights available to consumers under applicable Indian laws.

10. Contact Us

If you have any questions regarding your order, we're here to help. Please feel free to contact us, and we'll do our best to resolve your concern promptly.

Email: unnati@kinkri.net
Phone: +91-8955424813